raid517
07-02-2005, 08:18 AM
Hi I am having major trouble with my ISP. Basically they keep moving me on to a non working IP range - until I call them up and complain, when after waiting 40 minutes each time on hold for someone to answer, they temporarily change it back to a working IP. This works for a couple of weeks, until again for some unknown reason my IP will again revert back to the non working range.
My ISP's technical support department have been in touch with me - and I do think they are trying to fix the issue, but they have been trying for several weeks now and seem no closer to a resolution.
However I am curious as to what might be causing this? The symptoms are that I can ping virtually any server (either numerically, or using a named format like www.google.com) but I cannot browse any web sites, recieve any mail, connect to an instant messaging service, do and FTP, use Telenet or anything else like that. Yet as soon as they change my IP address I can do all of these things again. The weird thing is that their chief engineer there claims he can connect using the non functional IP range and my log on details and browse the web and do all of these other things without difficulty. It is only when I try to connect at my end that the problems emerge.
Are there any guys out there who understand these things that might be able to suggest what's going on? At least then I can tell my ISP and I might be able to get a reliable connection again. I don't know if it is very relevant, since to me it sounds like some kind of routing issue - although it might be - but I am currently connected to a LLU (Local Loop Unbounding) exchange which gives me a current ADSL speed of about 8Mbs.
Any input would be appreciated.
GJ
My ISP's technical support department have been in touch with me - and I do think they are trying to fix the issue, but they have been trying for several weeks now and seem no closer to a resolution.
However I am curious as to what might be causing this? The symptoms are that I can ping virtually any server (either numerically, or using a named format like www.google.com) but I cannot browse any web sites, recieve any mail, connect to an instant messaging service, do and FTP, use Telenet or anything else like that. Yet as soon as they change my IP address I can do all of these things again. The weird thing is that their chief engineer there claims he can connect using the non functional IP range and my log on details and browse the web and do all of these other things without difficulty. It is only when I try to connect at my end that the problems emerge.
Are there any guys out there who understand these things that might be able to suggest what's going on? At least then I can tell my ISP and I might be able to get a reliable connection again. I don't know if it is very relevant, since to me it sounds like some kind of routing issue - although it might be - but I am currently connected to a LLU (Local Loop Unbounding) exchange which gives me a current ADSL speed of about 8Mbs.
Any input would be appreciated.
GJ