MartinB
04-09-2004, 09:47 AM
I hope this is not too far off-topic; it's still technology related. :)
I've had a stand-alone JVC DVD recorder for a couple of months now and I've had numerous problems with it. The biggest one of which (for me at least) when I try to play back region 0 DVD's. My understanding is that region 0 DVD's should play back unconditionally on any player, but this doesn't seem to be happening with this particular player. My region 0 DVD's play back fine on everything else except for this for this...
Am I in a position to return the product on this basis?
We've explained all the problems that we've had with the player to the store (Won't display certain JPG's, reset during finalising, write errors on good quality discs, changes to wrong channel when set to record from different channels, won't play back region 0) and they've took it back once....
They claim to have fixed the channel changing problem, but refuse to co-operate on the other problems. They claim that the player is region 2 and not multi-region (and even that region 0 is illegal(!)), so it shouldn't play back region 0, but I thought multi-region meant that it would play all regions (i.e. 1, 2, 3, 4, etc) and that any non-regional player should play back it's own region and region 0. Indeed, www.play.com says this in their FAQ:
Otherwise known as ‘Region All’ or ‘Region Free’, R0 discs are compatible with any DVD player as they are specifically enabled for all geographical locales. However, Region 0 discs are sometimes encoded in NTSC (the American viewing standard) rather than the usual European PAL format which will require a NTSC compatible TV in order to ensure colour playback. In such a case, we will endeavour to clearly label this in the product information page for the related products.
So anyone have any ideas what rights I have considering the situation?
Cheers,
Martin
I've had a stand-alone JVC DVD recorder for a couple of months now and I've had numerous problems with it. The biggest one of which (for me at least) when I try to play back region 0 DVD's. My understanding is that region 0 DVD's should play back unconditionally on any player, but this doesn't seem to be happening with this particular player. My region 0 DVD's play back fine on everything else except for this for this...
Am I in a position to return the product on this basis?
We've explained all the problems that we've had with the player to the store (Won't display certain JPG's, reset during finalising, write errors on good quality discs, changes to wrong channel when set to record from different channels, won't play back region 0) and they've took it back once....
They claim to have fixed the channel changing problem, but refuse to co-operate on the other problems. They claim that the player is region 2 and not multi-region (and even that region 0 is illegal(!)), so it shouldn't play back region 0, but I thought multi-region meant that it would play all regions (i.e. 1, 2, 3, 4, etc) and that any non-regional player should play back it's own region and region 0. Indeed, www.play.com says this in their FAQ:
Otherwise known as ‘Region All’ or ‘Region Free’, R0 discs are compatible with any DVD player as they are specifically enabled for all geographical locales. However, Region 0 discs are sometimes encoded in NTSC (the American viewing standard) rather than the usual European PAL format which will require a NTSC compatible TV in order to ensure colour playback. In such a case, we will endeavour to clearly label this in the product information page for the related products.
So anyone have any ideas what rights I have considering the situation?
Cheers,
Martin